Frequently asked questions
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Click on "Consult the size chart" within the product page to view a summary of size conversion tables for various countries. We will also guide you in finding your size by providing a comparison with measurements in centimeters.
If your order has been successfully placed, you will see a message with a summary of the data related to your online purchase. In the following hours, you will receive an email confirming the processing of your order. If you made your online purchase as a registered user, you can also access your personal area and check the status of all your orders.
Yes. If you placed the order online as a registered user, log in to your private area and click on "My Orders" to check the order you want to track. - If the order is "in progress," it means we are preparing the shipment. The preparation time for Standard shipping is approximately 2-3 business days. - If the order is "shipped," click on the tracking number. You will be redirected to the UPS courier page where you can check the shipping status.
If you placed the order online as a non-registered user, you can check the status of your order through the following link: https://www.lescopains.com/tracking. In any case, even for guest purchases, as soon as the UPS courier takes charge of your package, they will send you an email with a link to track the progress of the shipment.
Shipping costs and delivery times* for purchases made on lescopains.com depend on the type of delivery chosen and the shipping country.
Standard Shipping: cost €3.99, free for orders over €200. Delivery in 3-5 working days;
- Standard Shipping: cost €12.00, free for orders over €200. Delivery in 3-7 working days;
- Express Shipping: cost €24.99, free for orders over €300. Delivery in 2-5 working days;
* The delivery times indicated are average ones and may vary in certain periods of the year or in the event of a strong increase in online orders (such as Black Friday).
The courier will make a new delivery attempt on the next available working day.
Returns and Refunds
No, it is not possible to exchange a product purchased on the lescopains.com website. However, you can return your purchase by activating the return procedure and receive a refund of the payment made for the purchase, with no additional cost.
No, it is not possible to cancel the order.
If you placed the order as a registered user, access your personal area, click on "My Orders," select the order you want to return, and click on "Return." If you placed the order as a guest, access the area reserved for non-registered users at https://www.lescopains.com/en/es/tracking and proceed with the return request directly from there, selecting the order you want to return and clicking on "Return." In both cases, you will be shown a page where you can choose the products you want to return and confirm the procedure. After you submit the return request, you will receive an email confirming the start of the procedure. After completing the return request, prepare your items for shipping by affixing the pre-paid, printed label to the original box (or another, equally sturdy package) so as to cover the original shipping label.
To ship your package, you need to book a collection by contacting our courier UPS. You can schedule pick up by telephone or directly from the website ups.com.
On the telephone the operator will ask you for the information needed to collect your package, i.e., the address, whether or not you have a return label, and a suitable time for collection, etc. If you carry out the collection process online at UPS.com, all you need to do is to complete the form at the following link: https://wwwapps.ups.com/pickup/schedule.
You can also take your package to a UPS Access Point: a full list of points and opening times is available on the UPS website. You will be issued with a receipt containing a tracking code for your shipment and the Access Point number. The UPS site will provide the date on which the package is accepted by the Access Point as well as tracking your parcel until it reaches our warehouse.
Once we receive the package, we will verify that your return has been correctly activated through the vasfashion.com portal before the expiration of 30 business days from the delivery, and that the return is in accordance with the declared items. After a positive outcome of these checks, we will proceed with the refund according to the payment method used.
You have up to 30 days from the receipt of the package to request a return for your online order.
The refund for a return will be processed only after all the checks related to the returned order have been completed and have had a positive outcome. These checks include the return request period, which must be made within 30 days from the receipt of the package, and the conformity of the returned items. After these checks, you will receive an email confirming the acceptance of the return request.
For orders paid online with a credit card, the refund will be made by crediting the value of the returned items to the payment method used at the time of purchase. You can expect to see the refund in your account or on your card approximately 5-10 business days after the refund confirmation email.
If your purchase was made using a coupon/discount code, the amount of the discount will not be refunded. The refund will only be related to the difference between the value of the purchase made and the value of the discount you had received.
- Credit card (Visa, Mastercard, and American Express), free of charge.
- Klarna (only selected countries), only for orders of €70.00 or more.
In our experience, your card may be declined for the following reasons:
- The payment details provided do not match those on the card. A simple typographical error in one of the fields can cause the transaction to be declined;
- You have not activated your security code. Some credit cards, to protect you from online fraud, require an additional security code to be entered to confirm the payment. The code is provided by your bank.
- Your card limit has been exceeded or the card has expired. Your bank can provide you with all the necessary information about your card and payment options.
If you suspect there are other issues, please contact our customer service from this page: https://www.lescopains.com/it/it/p/contact-us-form.html.
The charge will be made according to the timing set by your provider.
You can request the invoice at the time of the order by filling in the appropriate fields before completing the purchase. You will receive the invoice via email.
You can use the order fulfillment confirmation email as your purchase receipt, which contains a summary of the shipped and invoiced items, your order number, payment details, and shipping address.
Yes, all prices shown are inclusive of VAT, just like in our stores.
You can review the terms and conditions for online purchases before confirming your order. You can also find the conditions on this page: https://www.lescopains.com/en/es/purchase-policy
Registering on lescopains.com offers many conveniences:
- Check current orders and the history of previously placed orders;
- Initiate a return procedure and check its status;
- Manage your account and the addresses where you want to receive your purchases;
Click on the "Sign In" button located at the top right of the website on a computer or in the main menu on a smartphone. Click on "Create account", fill out the form with your data, accept the processing of personal data and click on the "Create account" button. You will receive a summary email with your login details.
No, you can make an online purchase both as a registered user and as a guest.
Log in to your online account and click on "Personal Data". In this section, you will see the data you provided during registration and you can modify them.
Click on the "Sign In" link located at the top right of the website on a computer or in the main menu on a smartphone. Then click on "Forgot Password". By following the instructions that appear on the screen, you will activate the procedure to create a new password.
By adding a product to the Wishlist, you can create a list of your favorite products. Every time you visit lescopains.com, you can view the list, update the products, and proceed directly to the purchase of your preferred items.
In all Les Copains newsletters, there is a link at the bottom of the page to unsubscribe directly.